No refunds within 24 hours of departure unless the Operator cancels the activity due to waterway, road or weather conditions. Otherwise, refunds are granted solely at the discretion of the Agent according to the Operator’s cancellation policy. Refunds may only be obtained from the Booking Agent. Note that the RTBS transaction fee is not refundable.
Terms & Conditions:
Both the Operator and any Agent (including their respective employees, agents, officers and directors) exclude, to the fullest extent possible under law, all and any liability for any loss, damage or injury (whether direct or indirect or consequential, however arising) suffered by the Guest or any person associated with the Guest in relation to the booked activity. All activities have elements of risk and all guests undertaking any Activity do so voluntarily and at their own risk. To the extent permitted by applicable laws, all warranties, representations and implied terms are also excluded. The Operator reserves all rights to cancel any Activity at its discretion for (but not limited to) any of the following reasons: a) waterway, road or weather conditions; b) lack of numbers participating in the Activity; c) unsuitability of Guest(s) due to reasons such as age, ill health, poor fitness, intoxication or any other reasons rendering a Guest unsuitable or unfit to participate in the Activity; d) any other circumstances which are beyond the reasonable control of the Operator. All Guests agree to adhere to any instructions in relation to the Activity from the Operator at all times.
The operator reserves the right to reduce or limit the number of activities listed per tour depending on weather conditions, times, seasons, or any other factor.
These terms are subject to rights and remedies you have under the Consumer Guarantees Act 2003.
Your payment is handled by Real Time Booking Systems (RTBS) and will show on your credit card statement with the name “RTBS Ticket Money Trust”. Your booking is subject to the terms and conditions of Real Time Booking Systems.